Terms and conditions

Last updated: November 2026.

Who provides the service

Industrial AI Tech Ltd ("Amity"), a company incorporated in the United Kingdom and registered at Companies House under number 16261096, with its registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom. Contact email: main@aitechindustrial.com.

These terms govern the purchase and use of the service. By signing up, you accept what is set out here.

What the service includes

We create and manage your advertising campaigns on Google, Facebook and Instagram, and review and adjust them on an ongoing basis. We build and host a web page for your service. We set up an assistant that replies on your WhatsApp and books appointments. And we give you reports on what was spent, the messages received and the appointments booked.

Before we start, we carry out a free audit of your business and tell you honestly whether advertising is going to pay off for you. If we think it will not, we will say so.

Price and who pays for what

Our work costs €79/month, VAT included. There is no set-up fee, no pricing tiers and no commission on what you bill.

The first 7 days of our work are free. If you decide not to continue during that period, you owe us nothing for our part.

The advertising budget is separate from the subscription. We charge it to the card you save in the app as it is spent, it goes entirely towards showing your adverts on Google and Meta, and you decide how much it is and when to raise it, lower it or pause it. We recommend starting at around €10 a day, but the figure is your choice.

During the 7 free days, the advertising budget is still spent and charged: the free days cover our work, and what is spent on adverts goes to Google and Meta.

How to sign up and how to pay

You sign up for the service through this website or on WhatsApp. The subscription is charged monthly in advance through Stripe, our payment provider. Your card details are processed by Stripe; we never see them.

If a payment cannot be taken, we will let you know and may suspend the service until it is settled.

No minimum term

You can cancel whenever you like, with no penalty and no explanation needed. Cancellation takes effect at the end of the period already paid for: we keep working until that date and do not charge you again.

When it ends, your campaigns and your advertising accounts remain yours. The web page we built for you is no longer hosted by us unless we agree otherwise.

What we expect from you

That the details you give us are accurate and up to date, and that you give us the access we need to do the work.

That the content we advertise is lawful and that your business complies with the rules that apply to it. This matters especially in the healthcare and aesthetics sectors, which have their own rules about what may be promised and how it may be advertised. We adapt the campaigns to the platforms' rules, but responsibility for your business is yours.

That you respond within a reasonable time to the people who write to you. The assistant books appointments; keeping them is up to you.

The assistant and your customers' data

The assistant talks on your behalf with the people who write to you. For those people's data you are the controller and we act as processor: we process it solely to provide the service to you and under your instructions. To draft the replies and transcribe voice notes we use technology providers, listed in the privacy policy.

The assistant's replies are generated automatically. We monitor its behaviour, but you can step into any conversation and ask us to switch it off whenever you like.

Your business's customer data (processing on your behalf)

1. Who is who. When you use the diary, the client book, the waiting list, the booking page, the import of clients or appointments and the WhatsApp reminders, you store your own customers' data in Amity. For that data, you are the controller and Amity acts as processor, within the meaning of Article 28 of the GDPR. This section is the processing agreement.

2. What data and what for. On your behalf we process: your customers' names and phone numbers; the notes you write about them; their appointments (service, date, time, status and whether they attended); their place on the waiting list; the records of the notices sent and of their replies; and, if you link your WhatsApp number, the contact list of that number. The sole purpose is to provide the service to you: keeping your diary, letting your customers book and sending them, from your number, the appointment notices you switch on; with a paid plan, also having the assistant reply on your behalf. We do not use that data for our own purposes, we do not sell or share it, and we do not send advertising to your customers.

3. Your instructions. We process the data only on your instructions, which are what you do and set up in the app (the clients and appointments you add or import, the notices you switch on or off for each client or appointment) and what you ask us in writing in the chat. If an instruction seems to us to be contrary to the law, we will tell you.

4. What is up to you. (a) Store and import only data of your business's customers, and have a legal basis to process it and to notify them of their appointments. (b) Inform your customers that you manage your appointments with Amity and that they may receive WhatsApp notices from your number; we give you a template text. (c) Not write health data or other specially protected data in the notes. (d) Handle your customers' requests about their data: in the app you can correct it, remove a client or switch off their notices, and we help you if you need it. (e) Switch off the notices of anyone who asks you not to receive them.

5. Appointment notices. They are sent only for specific appointments, from your number and to customers who already have a WhatsApp conversation with you or are in your contacts; between 9:00 and 21:00; and within the daily and per-appointment limits shown in the app. They contain no advertising. If a customer replies that they do not want to receive messages, we stop writing to them and you will see it on their card.

6. Confidentiality and security. The Amity staff who access the data are bound by confidentiality. We apply appropriate technical and organisational measures: encrypted communications, production servers in the European Union, restricted and logged access, and daily backups.

7. Other providers. You authorise us to use the providers listed in the privacy policy, who process the data under the same obligations we take on here. We will notify you in advance of any addition or replacement; if you object on reasonable grounds, you may cancel the service.

8. International transfers. Amity is a United Kingdom company, a country that has an adequacy decision from the European Commission. Some providers are in the United States; those transfers are covered by the standard contractual clauses approved by the European Commission or by the adequacy decisions in force.

9. Rights, breaches and checks. We help you answer your customers when they exercise their rights and, if they write to us, we pass it on to you. If we suffer a security breach affecting your customers' data, we will notify you without undue delay, with the necessary information. We will give you the reasonable information you need to demonstrate that you comply.

10. Support access. Our team may enter your account to help you or to check that the service works. From that access nothing can be paid, sent or deleted in your name, it expires after 30 minutes, and who entered and when is recorded.

Template text for your customers: "At [your business name] we manage appointments with the Amity app. We keep your name, your phone number and your appointments, and we may send you the confirmation and the reminder of your appointment by WhatsApp. If you don't want to receive them, tell us or reply STOP. You can ask us to see, correct or delete your data at any time."

What we do not promise

We do not guarantee a specific number of customers, messages or appointments, or a given cost per appointment. The result of advertising depends on your industry, your area, your prices, your competition, the budget you allocate and on decisions by Google and Meta that we do not control.

Nor are we responsible for outages, policy changes or account suspensions decided by those platforms, although we will do what is reasonable to resolve them with you.

Ownership of what we make

The text, images and materials you give us remain yours. You may keep using the adverts and the page we prepare for you after the service ends. The technology, the panel and the tools we work with are ours and are not transferred with the service.

Liability

We are liable for direct damage we cause by breaching these terms, up to the amount you have paid us in the last twelve months. We are not liable for loss of profit or indirect damage. Nothing above limits any liability that the law does not allow to be excluded.

Changes

We may update these terms. If a change affects you significantly, we will give you at least thirty days' notice and you will be able to cancel at no cost before it takes effect.

The mobile app

We give you the right to use the Amity app for as long as your contract lasts: it is a personal licence, for your business, which you may not transfer or resell. The app remains ours.

The app needs an internet connection to work. We do not guarantee that it will be available without interruption, and we may release new versions with improvements and fixes.

If you subscribe from the app

When you subscribe from the app, we charge you ourselves through Stripe, to the card you save in the app, exactly as when you sign up on the website. The subscription renews automatically at the end of each period unless you cancel it before then; you cancel it in the app itself, under Profile → Billing, and it stays active until the end of the period already paid. The price and the period are shown to you before you confirm.

The advertising budget is not part of the subscription and is charged separately: it is the money that goes to Meta and Google, and we charge it to the card you save in the app as it is spent.

Governing law

These terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals that have jurisdiction under the applicable rules.